Contact Us

Last Updated: October 13, 2026

At LED LUMEN SUPPLY, we value our customers and are here to help with questions about our lighting products, orders, shipping, returns, refunds, payments, or any other store-related matter. Whether you need additional product information, assistance with an existing order, or help understanding one of our store policies, our customer support team is available to assist you.

Get in Touch

If you have a question or need assistance, please contact us using the information below.

LED LUMEN SUPPLY Customer Support

Email: support@ledlumensupply.com

Phone: +1 877 385-6455

Business Hours: Monday–Wednesday and Friday, 9:00 AM–4:00 PM

Thursday: 8:30 AM–4:30 PM

Saturday–Sunday: Closed

Business Address: 312 S James St, Rome, NY 13440, United States

Time Zone: (GMT−04:00) ET (US)

How We Can Help

Our customer support team can assist with lighting product information and specifications, product dimensions and materials, available finishes and features, product availability questions, order status and order-related inquiries, shipping and delivery questions, tracking information, order cancellation requests, return requests, refund-related questions, payment-related inquiries, and general website or store questions.

If you are contacting us about an existing order, please include your order number and the email address or phone number used when placing the order. Providing accurate order information helps us locate your purchase and assist you more efficiently.

Product Questions

If you would like more information about a lighting product before purchasing, please include the product name and the specific details you would like to know.

Our team can assist with available information about dimensions, materials, finishes, lighting specifications, compatibility, installation requirements, and other product details.

We encourage customers to review the relevant product page carefully before placing an order to help make an informed purchasing decision. Product features and specifications may vary between individual items.

Shipping Assistance

If you have questions about order processing, handling, shipment preparation, delivery, or tracking, please contact our customer support team.

Orders generally require 1–2 business days for processing and 2–3 business days for handling and shipment preparation. Actual carrier transit time may vary depending on the destination, carrier, and shipping conditions.

For assistance with a shipped order, please provide your order number so we can help you with the available tracking or delivery information.

Returns & Refunds

For return or refund questions, please contact us before sending a product back.

Eligible products may generally be returned within 30 days of delivery, subject to our Refund & Return Policy. Approved refunds are generally processed within 7 business days after the returned product has been received and inspected, where applicable.

Please review our Refund & Return Policy for the applicable conditions, return instructions, and refund procedures. Our support team can help answer questions about the process and provide further guidance.

Payment Assistance

If you have questions about accepted payment methods, payment authorization, order charges, or refunds, please contact our customer support team.

Available payment methods may include Visa, Mastercard, American Express (Amex), Discover, PayPal, Apple Pay, Google Pay (G Pay), Shop Pay, and Cash on Delivery (COD) for eligible orders where available.

For payment-related inquiries, please provide your order number and a brief description of the issue. For your security, do not send complete card numbers, card security codes, passwords, or other sensitive payment credentials by email.

Contact Information

Business Name: LED Lumen Supply